OPEN JOBS

Business Development Manager, Northwest

Responsibilities include:

• Develop and implement a regional annual sales plan for the territory

• Develop and implement sales plans for key accounts using a customized approach to address the specific needs of each reseller

• Strengthen relationships and achieve growth with key preferred accounts through regular contact and informative updates with respect to their productivity and progress

• Designs, proposes, negotiates and, upon approval, implements the sales plan and commercial agreements for the designated region so as to achieve sales targets

Product and Procurement Specialist

Responsibilities include:

• Composes a costing for each client lead/quote, usually a combination of Excel and our operating system

• Creates a pattern or structured format for each itinerary/ request

• Composes pricing to be sent to client as our proposal

• Requests initial rate and availability with hotels

• Completes contracting with suppliers for hotels, transportation, attractions etc.

• Creates and maintains database of supplier partners

• Gathers, organizes and retains product information for best use and future requests

• Assists with monitoring sales and yield management, optimizing allocations with suppliers

Program Operations Manager​

Responsibilities include:

• Negotiating and fine tuning budgets

• Monitoring space to add/release as needed

• Reviewing contracts with hotels, ground operators, ships

• Update itineraries

• Participate in design of program brochures and other collateral

• Analyze and prepare budgets

• Maintain computer accuracy; input dates and routings for programs

Marketing Executive

Responsibilities include:

• Develop, execute, and manage the marketing campaign schedule for North America; produce campaign reports

• Plan and execute events nationwide

• Manage and validate all co-op marketing activities sanctioned in North America

• Manage and develop the North American B2B social media presence 

• Contribute to the global CRM strategy and own the North American email marketing schedule 

• Seek and develop new partnerships including airlines and tourist boards

• Monitor industry trends and competitor analysis 
   

Director of Product Operations

Responsibilities include:

• Training and development of all team members (Product Development/Product Operations Coordinators/ Groups & Special Events Manager)

• Creating and reviewing SOPs on a regular basis to reduce inefficiencies and enhance overall customer experience

• Review major contracts from risk management perspective

•  Oversee database management for completion, accuracy and errors

• Report on various partner analytics

• Assist with in-travel crisis management

• Resolve escalated issues

• Oversee the sourcing and contracting of suppliers

Marketing Manager, Digital and Customer Acquisition

Responsibilities include:

• Analyze company’s digital marketing plan and social media strategy, identify strategic opportunities and make recommendations for improvements

• Oversee and develop customer acquisition programs through paid media (particularly digital) and B2C sponsorships  

• Supervise digital marketing agency to recommend and implement an effective paid media plan to drive qualified online traffic using paid search, SEO, PPC, retargeting, programmatic, mobile marketing, etc. 

• Measure, report, and, in conjunction with the digital agency, optimize performance of digital marketing campaigns using Google Analytics

Tailor Made Travel Consultant

Responsibilities include:

• Design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations. 

• Evaluate pricing received from destination management companies (DMCs)

• Demonstrate competency of destination knowledge 

• Meet or exceed established company service standards

• Maximize conversions by following up on Quote Pending bookings

Operations & Air Executive

Responsibilities include:

• Execute group tour packages that include airline ticketing, mid-level contracting, itinerary planning, liaising with clients, quality control, and communicating with suppliers 

• Review all contracts in detail before acceptance, because an error will be costly

• Create accurate operational data in company's Operating Systems

• Create and manage plans and processes to ensure business is supported and improved; review, document, and implement company practices to manage costs consistently

• Develop, analyze, and communicate operational metrics to quantify performance

Travel Specialist

Responsibilities include:

• Initial consultation to gain insights into the client and their needs to prepare an itinerary, trip quote & planning deposit

• Educate clients on product and basic travel knowledge for destinations

• Create proposal, build detailed day-by-day itinerary with suggested inclusions to coincide with their personalized proposal

• Work with client directly to make changes, adjustments, and alter the presented proposal as needed while reviewing and managing objections

• Determine price and regulate overall margin based on company standards

Product Manager, Luxury Expedition Cruises

​Responsibilities include:

• Manage luxury expedition cruise product line to achieve sales and margin goals

• Support product research, design, development and pricing activities to ensure appropriate product quality, positioning, and profitability

• Negotiate and finalize in a timely manner contracts with DMCs and vendors

• Perform ongoing competitive monitoring, raise issues and recommendations to improve products

• Responsible for pre- and post-travel hotel inventory management, review and release schedules

• Ensure established product guidelines and standards are met and continue to improve upon guests’ experiences

Product Manager

Responsibilities include:

• Successfully contribute to the research, design, development, maintenance, enhancement, organization, communication, and budgeting/costing of changes to current product and new product opportunities for assigned tours/region.

• This includes incorporation of the enhancement process in all itinerary revisions and accordingly reporting changes for the broader audience.

Operations and Logistics Manager

Responsibilities include:

• Create and manage plans and processes to ensure business is supported and improved.

• Conduct online research, based on client needs, to complete a trip package 

• Create and maintain a sales report model, assist in proposal prep and business development

• Review, document, and implement company practices to manage costs consistently

• Develop, analyze, and communicate operational metrics to quantify performance

• Implement plans and programs to ensure attainment of operational goals