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Director of Guest Experience

Responsibilities include:

  • Consistently offer professional, courteous, and engaging service by understanding guest needs and preferences and providing them with personalized solutions by suggesting activities and facilities or venues.

  • Maintain positive ongoing relationships with guests and vendors.

  • Completes pre-arrival calls to provide information about the home and amenities, welcome guests, and confirm reservations.

  • Makes follow-up calls or in home visits to guests after arrival and assists with all travel needs.

  • Assists guests with restaurants, excursions, transportations, and special event reservations.

  • Coordinates guest requests with designated vendors.

  • Places orders and schedules amenities, gift bags, mail, or special request items to be delivered to guest.

Director of Affinity Sales

Responsibilities include:​

  • Familiarize existing and prospective clients amongst non-profit Alumni and Affinity organizations throughout the USA with the company's ships and itineraries through in-person meetings and timely follow-up communication. 

  • Identify those voyages that best meet the institutional needs of the client to maximize sales results. Align the portfolio with company’s global needs, including existing relationships at HQ and other markets.

  • For key partners, create custom-designed sales and marketing plans to raise the profile of company voyages among travelers and provide special benefits that will drive sales through a clear value proposition.

  • For smaller institutions develop special interest group with shared enrichment to enable participation, including benefitting their endowment.

  • Submit regular reports on sales activities to share with the team.

Director of Sales, Texas

Responsibilities include:​

  • Responsible for sales and profitability growth within an assigned territory, including achievement of assigned revenue goals.

  • Be the brand ambassador and instill confidence and loyalty in the brand.

  • Initiate and execute training and product knowledge seminars for travel advisors and consumers using brand standard A/V presentations.

  • Plan and manage sales activities of DMC sales personnel in the territory to provide maximum return on investment.

  • Represent the company at trade shows and travel agency-organized consumer events, including setup of brand standard displays, collateral and A/V.

  • Ensure reporting of sales activities and expenses per company guidelines on a weekly/monthly basis.

  • Provide travel agency / advisor updates for maintenance of database, CRM and invitation lists.

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