OPEN JOBS

Director of Creative Content

Responsibilities include:

Set the content and creative direction for all marketing and branding initiatives, ensuring alignment with the company’s overall vision, brand standards, and business objectives.
Develop and execute a comprehensive creative content strategy that aligns with business objectives, engages our target audience, and drives brand growth across various platforms, including digital, social, and traditional media.
Stay educated on features and benefits of the company's products, maintain the value proposition and messaging framework, and drive articulation of product positioning.
Ensure teams speak in one brand voice and staff are educated on brand position, value proposition and product characteristics.

Director, Reservation Sales

Responsibilities include:

Successfully lead and manage Reservations team to meet sales revenue and service goals for the organization.
Develop and implement departmental goals, and seek enhancements to policies, practices and procedures within the team.
Drive sales conversion, deliver high customer service standards, and maximize efficiencies.
Ensure consistency among team members with regard to guest and travel advisor interactions and systems usage.
Actively manage inbound and outbound calls, call routing, and reservation agent efficiencies to ensure low wait times and proper handling of calls.
Schedule staff work shifts to ensure optimized coverage. Review trends for call volume, staffing levels, and guest satisfaction on a regular basis to identify and implement operational adjustments and process improvements.
Assist answering queue calls and reservation bookings when self-determined as necessary to manage volume.

Director of Partner and Product

Responsibilities include:

Manage partner marketing and trade advertising on time and on budget per annual partner plans including monthly spend management, forecasts, accruals and ROI measurement.
In partnership with sales, analyze account performance to make informed recommendations on partner marketing initiatives to help maintain or increase sales levels.
Recommend trade marketing spend and ensure successful campaign execution.
Deliver partner and B2B communication activities in collaboration with sales, contact center and other commercial leaders.
Development and maintenance of travel agent marketing resources including responsibility for the travel agent education platform and travel agent portal.

Director of Sales

Responsibilities include:

Recruits, hires, trains and develops a high-performing sales team.
Provides ongoing coaching, mentorship, and performance feedback.
Motivates and inspires the team to achieve sales goals.
Develops and implements effective sales strategies and tactics to drive revenue growth.
Conducts market research and analysis to identify new opportunities and trends.
Serves as subject matter expert on revenue management and dynamic pricing tools.
Sets sales quotas and targets for the team.
Establishes monthly budgets and forecasts.
Manages wholesaler and distribution relationships.
Builds and maintains strong relationships with high-net-worth clients, homeowners and travel agents.
Maximizes technology and software tools to improve efficiency and track performance.
Analyzes sales data and metrics to identify areas for improvement.

Email Marketing Manager

Responsibilities include:

Manages the email marketing calendar including tasks and deadlines, and ensures tasks are completed on-time by internal parties.
Creates and maintains accurate performance reports and communicates results and actionable insights.
Creates email marketing strategies to drive leads, conversions, and increased lifetime value.
Develops concepts in line with strategic goals in collaboration with team members.
Gathers assets for creation of email and other digital campaigns, such as design specifications, images, html content, and copy.
Coordinates with internal stakeholders to ensure consistency of marketing messages and user experience across all digital and offline channels.

Guest Services Manager

Responsibilities include:

Serves as primary interface with high-end clients who inquire and have reserved space on the company's luxury cruises and private jet tours.
Responds to customer inquiries about various tour package details and availability. Needs to be a strong communicator, with excellent verbal and written communication skills.
Manages all ongoing communications with guests relating to their tour participation.
This individual needs to understand high service expectations and be comfortable interacting with wealthy clients from around the world.
Position involves general office management responsibilities.
This position does involve some international travel.
The ideal candidate is detail-oriented, with the ability to handle multiple projects and tasks.
Knowledge of the travel industry and/or extensive personal travel required.