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Assistant Product Manager, Latin and North America

Responsibilities include:​

  • Conceptualize, refine and negotiate new tour product, set dates, negotiate and contract tour components, manage pricing and inventory.

  • Conduct market analysis across designated regions and share competitive tour and FIT landscape.

  • Manage and maintain the day-to-day operating needs of the tour experience including but not limited to, execution of all operational elements, building pricing, cost controls and managing inventory.

  • Communicate operational changes throughout the season and resolve day to day issues in a clear and timely manner.

  • Be the regional subject matter expert for any questions.

Small Group Journeys

Travel Consultant

Responsibilities include:

  • Meet or exceed established sales goals

  • Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, and upgrades 

  • Collaborate with internal departments to facilitate booking process and sales

  • Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions

  • Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained

  • Make recommendations for process, procedure and technology improvements

Product Manager, Europe and Middle East

Responsibilities include:

  • Conceptualize, refine and negotiate new tour product, set dates, negotiate and contract tour components, manage pricing and inventory.

  • Review, revise and edit brochure and marketing copy to meet internal deadlines.

  • Work with product loading team to ensure that supplier contracts, services and pricing are loaded accurately.

  • Lead resolution process with Concierge and Operations teams on all pre and post tour service issues, customer comments, special requests, tour evaluation forms and online reviews.

  • Lead regional response needs for on tour problem solving which may fall outside normal working hours.

Tailor Made Travel Consultant

Responsibilities include:

  • Design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations. 

  • Evaluate pricing received from destination management companies (DMCs)

  • Demonstrate competency of destination knowledge 

  • Meet or exceed established company service standards

  • Maximize conversions by following up on Quote Pending bookings

  • Communicate and advocate product and price value in support of successful conversions

  • Confirm required services with DMC and Third Party suppliers

  • Manage all financial aspects of booking in Travel Studio according to company guidelines

  • Maximize conversions by following up in established timeframe 


Senior Operations Manager

Responsibilities include:

  • Negotiating hotel and vendor contracts

  • Creating and executing unique travel experiences for guests

  • Coordinating private jet, cruise, and other itineraries as needed

  • Reviewing and processing payment for supporting invoices

  • Arranging all group transportation needs

  • Coordinating local guides and other staffing needs

  • Preparing and managing tour budgets

  • Working directly with tour managers in order to ensure a seamless traveler experience

  • Managing multiple projects with complex logistics

  • Paying close attention to detail and catching errors before each trip departs 

Director of Sales

Responsibilities include:

  • Attend various travel conferences and shows as determined by location 

  • Conduct regular, objective-based visits to identified key clients and travel intermediaries e.g. top tour operators and travel agents

  • Research and develop new travel leisure groups from the agencies

  • Maintain good relationships with management of travel intermediaries

  • Conduct training of front line reservations and sales staff of travel intermediaries

  • Enhance awareness and knowledge of company products amongst the luxury retail agents and relevant corporate agencies and implants.

  • Follow up and pursue potential business opportunities identified by the hotels, e.g., sales leads, Hotelligence Report, etc.

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