OPEN JOBS
Director of Creative Content
Responsibilities include:​​
-
Set the content and creative direction for all marketing and branding initiatives, ensuring alignment with the company’s overall vision, brand standards, and business objectives.
-
Develop and execute a comprehensive creative content strategy that aligns with business objectives, engages our target audience, and drives brand growth across various platforms, including digital, social, and traditional media.
-
Stay educated on features and benefits of the company's products, maintain the value proposition and messaging framework, and drive articulation of product positioning.
-
Ensure teams speak in one brand voice and staff are educated on brand position, value proposition and product characteristics.
Director, Reservation Sales
Responsibilities include:​​
-
Successfully lead and manage Reservations team to meet sales revenue and service goals for the organization.
-
Develop and implement departmental goals, and seek enhancements to policies, practices and procedures within the team.
-
Drive sales conversion, deliver high customer service standards, and maximize efficiencies.
-
Ensure consistency among team members with regard to guest and travel advisor interactions and systems usage.
-
Actively manage inbound and outbound calls, call routing, and reservation agent efficiencies to ensure low wait times and proper handling of calls.
-
Schedule staff work shifts to ensure optimized coverage. Review trends for call volume, staffing levels, and guest satisfaction on a regular basis to identify and implement operational adjustments and process improvements.
-
Assist answering queue calls and reservation bookings when self-determined as necessary to manage volume.
Director of Partner and Product
Responsibilities include:​​
-
Manage partner marketing and trade advertising on time and on budget per annual partner plans including monthly spend management, forecasts, accruals and ROI measurement.
-
In partnership with sales, analyze account performance to make informed recommendations on partner marketing initiatives to help maintain or increase sales levels.
-
Recommend trade marketing spend and ensure successful campaign execution.
-
Deliver partner and B2B communication activities in collaboration with sales, contact center and other commercial leaders.
-
Development and maintenance of travel agent marketing resources including responsibility for the travel agent education platform and travel agent portal.
Director of Sales
Responsibilities include:​
-
Recruits, hires, trains and develops a high-performing sales team.
-
Provides ongoing coaching, mentorship, and performance feedback.
-
Motivates and inspires the team to achieve sales goals.
-
Develops and implements effective sales strategies and tactics to drive revenue growth.
-
Conducts market research and analysis to identify new opportunities and trends.
-
Serves as subject matter expert on revenue management and dynamic pricing tools.
-
Sets sales quotas and targets for the team.
-
Establishes monthly budgets and forecasts.
-
Manages wholesaler and distribution relationships.
-
Builds and maintains strong relationships with high-net-worth clients, homeowners and travel agents.
-
Maximizes technology and software tools to improve efficiency and track performance.
-
Analyzes sales data and metrics to identify areas for improvement.
Email Marketing Manager
Responsibilities include:​​
-
Manages the email marketing calendar including tasks and deadlines, and ensures tasks are completed on-time by internal parties.
-
Creates and maintains accurate performance reports and communicates results and actionable insights.
-
Creates email marketing strategies to drive leads, conversions, and increased lifetime value.
-
Develops concepts in line with strategic goals in collaboration with team members.
-
Gathers assets for creation of email and other digital campaigns, such as design specifications, images, html content, and copy.
-
Coordinates with internal stakeholders to ensure consistency of marketing messages and user experience across all digital and offline channels.
Guest Services Manager
Responsibilities include:​​
-
Serves as primary interface with high-end clients who inquire and have reserved space on the company's luxury cruises and private jet tours.
-
Responds to customer inquiries about various tour package details and availability. Needs to be a strong communicator, with excellent verbal and written communication skills.
-
Manages all ongoing communications with guests relating to their tour participation.
-
This individual needs to understand high service expectations and be comfortable interacting with wealthy clients from around the world.
-
Position involves general office management responsibilities.
-
This position does involve some international travel.
-
The ideal candidate is detail-oriented, with the ability to handle multiple projects and tasks.
-
Knowledge of the travel industry and/or extensive personal travel required.