OPEN JOBS

Inside Sales Executive

Responsibilities include:

• Register agencies in the new reservation system. Update current agencies with new consortiums 

• Complete the agreement with all the correct terms, upload to sales force and email relevant teams

• Provide quote and details to agents/direct consumers, proceed to block space with Greece allocations team

• Provide assistance to the agency/group. Training on the new system / booking the groups / adding or modifying / payments / invoices / answer questions TA Rates / prizewinners / FAM trips

• Register for certain trade shows, order brochures other materials for the events

Operations & Air Executive

Responsibilities include:

• Execute group tour packages that include airline ticketing, mid-level contracting, itinerary planning, liaising with clients, quality control, and communicating with suppliers as well as external, contracted staff.

• Review all contracts in detail before acceptance, because an error will be costly

• Create accurate operational data in company's Operating Systems

• Create and manage plans and processes to ensure business is supported and improved; review, document, and implement company practices to manage costs consistently

• Develop, analyze, and communicate operational metrics to quantify performance

Program Operations Manager​

Responsibilities include:

• Negotiating and fine tuning budgets

• Monitoring space to add/release as needed

• Reviewing contracts with hotels, ground operators, ships

• Update itineraries

• Participate in design of program brochures and other collateral

• Analyze and prepare budgets

• Maintain computer accuracy; input dates and routings for programs

Director of Product Operations

Responsibilities include:

• Training and development of all team members (Product Development/Product Operations Coordinators/ Groups & Special Events Manager)

• Creating and reviewing SOPs on a regular basis to reduce inefficiencies and enhance overall customer experience

• Review major contracts from risk management perspective

•  Oversee database management for completion, accuracy and errors

• Report on various partner analytics

• Assist with in-travel crisis management

• Resolve escalated issues

• Oversee the sourcing and contracting of suppliers

Digital Marketing Manager

Responsibilities include:

• Analyze company’s digital marketing plan and social media strategy, identify strategic opportunities and make recommendations for improvements

• Oversee and develop customer acquisition programs through paid media (particularly digital) and B2C sponsorships  

• Supervise digital marketing agency to recommend and implement an effective paid media plan to drive qualified online traffic using paid search, SEO, PPC, retargeting, programmatic, mobile marketing, etc. 

• Measure, report, and, in conjunction with the digital agency, optimize performance of digital marketing campaigns using Google Analytics and other tools

Travel Consultant

Responsibilities include:

• Design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations. 

• Evaluate pricing received from destination management companies (DMCs) or Third Party suppliers to ensure value

• Demonstrate competency of destination knowledge 

• Meet or exceed established company service standards

• Maximize conversions by following up on Quote Pending bookings in established timeframe  

Sales Director, East

Responsibilities include:

•  Responsible for sales and profitability growth within assigned territory, including achievement of revenue goals.

•  Be the brand ambassador and instill confidence and loyalty in the brand.

• Initiate and execute training and product knowledge seminars for travel advisors and consumers using brand standard A/V presentations.

• Plan and manage sales activities of DMC sales personnel in the territory to provide maximum return on investment.

• Responsible for travel agency quality control and customer service issues.

• Represent the company at trade shows.

Product Manager

• Manage luxury expedition cruise product line to achieve sales and margin goals

• Support product research, design, development and pricing activities to ensure appropriate product quality, positioning, and profitability

• Negotiate and finalize in a timely manner favorable contracts with DMCs and vendors, including itemized costs

• Perform ongoing competitive monitoring, raise issues and recommendations to improve products

• Responsible for pre/post hotel inventory management, review and release schedules.

• Ensure established product guidelines and standards are met and continue to improve upon guests’ experiences