OPEN JOBS

Responsibilities include:​​

• Conceptualize, refine and negotiate new tour product, set dates, negotiate and contract tour components, manage pricing and inventory.

• Conduct market analysis across designated regions and share competitive tour and FIT landscape.

• Manage and maintain the day-to-day operating needs of the tour experience including but not limited to, execution of all operational elements, building pricing, cost controls and managing inventory.

• Communicate operational changes throughout the season and resolve day to day issues in a clear and timely manner.

• Be the regional subject matter expert for any questions.

Responsibilities include:

• Meet or exceed established sales goals

• Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, and upgrades 

• Collaborate with internal departments to facilitate booking process and sales

• Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions

• Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained

• Make recommendations for process, procedure and technology improvements

Responsibilities include:​​

• Conceptualize, refine and negotiate new tour product, set dates, negotiate and contract tour components, manage pricing and inventory.

• Review, revise and edit brochure and marketing copy to meet internal deadlines.

• Work with product loading team to ensure that supplier contracts, services and pricing are loaded accurately.

• Lead resolution process with Concierge and Operations teams on all pre and post tour service issues, customer comments, special requests, tour evaluation forms and online reviews.

• Lead regional response needs for on tour problem solving which may fall outside normal working hours.

Responsibilities include:

• Design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations. 

• Evaluate pricing received from destination management companies (DMCs)

• Demonstrate competency of destination knowledge 

• Meet or exceed established company service standards

• Maximize conversions by following up on Quote Pending bookings

• Communicate and advocate product and price value in support of successful conversions

• Confirm required services with DMC and Third Party suppliers

• Manage all financial aspects of booking in Travel Studio according to company guidelines

• Maximize conversions by following up in established timeframe 

 

Responsibilities include:​

• Negotiating hotel and vendor contracts

• Creating and executing unique travel experiences for guests

• Coordinating private jet, cruise, and other itineraries as needed

• Reviewing and processing payment for supporting invoices

• Arranging all group transportation needs

• Coordinating local guides and other staffing needs

• Preparing and managing tour budgets

• Working directly with tour managers in order to ensure a seamless traveler experience

• Managing multiple projects with complex logistics

• Paying close attention to detail and catching errors before each trip departs 

Responsibilities include:​

• Attend various travel conferences and shows as determined by location 

• Conduct regular, objective-based visits to identified key clients and travel intermediaries e.g. top tour operators and travel agents

• Research and develop new travel leisure groups from the agencies

• Maintain good relationships with management of travel intermediaries

• Conduct training of front line reservations and sales staff of travel intermediaries

• Enhance awareness and knowledge of company products amongst the luxury retail agents and relevant corporate agencies and implants.

• Follow up and pursue potential business opportunities identified by the hotels, e.g., sales leads, Hotelligence Report, etc.