
OPEN JOBS
Assistant Product Manager, Latin and North America
Responsibilities include:
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Conceptualize, refine and negotiate new tour product, set dates, negotiate and contract tour components, manage pricing and inventory.
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Conduct market analysis across designated regions and share competitive tour and FIT landscape.
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Manage and maintain the day-to-day operating needs of the tour experience including but not limited to, execution of all operational elements, building pricing, cost controls and managing inventory.
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Communicate operational changes throughout the season and resolve day to day issues in a clear and timely manner.
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Be the regional subject matter expert for any questions.
Small Group Journeys
Travel Consultant
Responsibilities include:
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Meet or exceed established sales goals
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Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, and upgrades
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Collaborate with internal departments to facilitate booking process and sales
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Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
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Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
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Make recommendations for process, procedure and technology improvements
Product Manager, Europe and Middle East
Responsibilities include:
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Conceptualize, refine and negotiate new tour product, set dates, negotiate and contract tour components, manage pricing and inventory.
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Review, revise and edit brochure and marketing copy to meet internal deadlines.
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Work with product loading team to ensure that supplier contracts, services and pricing are loaded accurately.
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Lead resolution process with Concierge and Operations teams on all pre and post tour service issues, customer comments, special requests, tour evaluation forms and online reviews.
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Lead regional response needs for on tour problem solving which may fall outside normal working hours.
Tailor Made Travel Consultant
Responsibilities include:
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Design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.
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Evaluate pricing received from destination management companies (DMCs)
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Demonstrate competency of destination knowledge
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Meet or exceed established company service standards
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Maximize conversions by following up on Quote Pending bookings
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Communicate and advocate product and price value in support of successful conversions
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Confirm required services with DMC and Third Party suppliers
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Manage all financial aspects of booking in Travel Studio according to company guidelines
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Maximize conversions by following up in established timeframe
Senior Operations Manager
Responsibilities include:
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Negotiating hotel and vendor contracts
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Creating and executing unique travel experiences for guests
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Coordinating private jet, cruise, and other itineraries as needed
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Reviewing and processing payment for supporting invoices
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Arranging all group transportation needs
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Coordinating local guides and other staffing needs
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Preparing and managing tour budgets
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Working directly with tour managers in order to ensure a seamless traveler experience
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Managing multiple projects with complex logistics
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Paying close attention to detail and catching errors before each trip departs
Director of Sales
Responsibilities include:
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Attend various travel conferences and shows as determined by location
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Conduct regular, objective-based visits to identified key clients and travel intermediaries e.g. top tour operators and travel agents
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Research and develop new travel leisure groups from the agencies
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Maintain good relationships with management of travel intermediaries
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Conduct training of front line reservations and sales staff of travel intermediaries
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Enhance awareness and knowledge of company products amongst the luxury retail agents and relevant corporate agencies and implants.
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Follow up and pursue potential business opportunities identified by the hotels, e.g., sales leads, Hotelligence Report, etc.