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OPEN JOBS

Director of Creative Content

Responsibilities include:​​

  • Set the content and creative direction for all marketing and branding initiatives, ensuring alignment with the company’s overall vision, brand standards, and business objectives.

  • Develop and execute a comprehensive creative content strategy that aligns with business objectives, engages our target audience, and drives brand growth across various platforms, including digital, social, and traditional media.

  • Stay educated on features and benefits of the company's products, maintain the value proposition and messaging framework, and drive articulation of product positioning.

  • Ensure teams speak in one brand voice and staff are educated on brand position, value proposition and product characteristics.

Director, Reservation Sales

Responsibilities include:​​

  • Successfully lead and manage Reservations team to meet sales revenue and service goals for the organization.

  • Develop and implement departmental goals, and seek enhancements to policies, practices and procedures within the team.

  • Drive sales conversion, deliver high customer service standards, and maximize efficiencies.

  • Ensure consistency among team members with regard to guest and travel advisor interactions and systems usage.

  • Actively manage inbound and outbound calls, call routing, and reservation agent efficiencies to ensure low wait times and proper handling of calls.

  • Schedule staff work shifts to ensure optimized coverage. Review trends for call volume, staffing levels, and guest satisfaction on a regular basis to identify and implement operational adjustments and process improvements.

  • Assist answering queue calls and reservation bookings when self-determined as necessary to manage volume.

Director of Partner and Product

Responsibilities include:​​

  • Manage partner marketing and trade advertising on time and on budget per annual partner plans including monthly spend management, forecasts, accruals and ROI measurement.

  • In partnership with sales, analyze account performance to make informed recommendations on partner marketing initiatives to help maintain or increase sales levels.

  • Recommend trade marketing spend and ensure successful campaign execution. 

  • Deliver partner and B2B communication activities in collaboration with sales, contact center and other commercial leaders.

  • Development and maintenance of travel agent marketing resources including responsibility for the travel agent education platform and travel agent portal.

Director of Sales

Responsibilities include:​

  • Recruits, hires, trains and develops a high-performing sales team.

  • Provides ongoing coaching, mentorship, and performance feedback.

  • Motivates and inspires the team to achieve sales goals.

  • Develops and implements effective sales strategies and tactics to drive revenue growth.

  • Conducts market research and analysis to identify new opportunities and trends.

  • Serves as subject matter expert on revenue management and dynamic pricing tools.

  • Sets sales quotas and targets for the team.

  • Establishes monthly budgets and forecasts.

  • Manages wholesaler and distribution relationships.

  • Builds and maintains strong relationships with high-net-worth clients, homeowners and travel agents.

  • Maximizes technology and software tools to improve efficiency and track performance.

  • Analyzes sales data and metrics to identify areas for improvement.

Email Marketing Manager

Responsibilities include:​​

  • Manages the email marketing calendar including tasks and deadlines, and ensures tasks are completed on-time by internal parties.

  • Creates and maintains accurate performance reports and communicates results and actionable insights.

  • Creates email marketing strategies to drive leads, conversions, and increased lifetime value.

  • Develops concepts in line with strategic goals in collaboration with team members.

  • Gathers assets for creation of email and other digital campaigns, such as design specifications, images, html content, and copy. 

  • Coordinates with internal stakeholders to ensure consistency of marketing messages and user experience across all digital and offline channels.

Guest Services Manager

Responsibilities include:​​

  • Serves as primary interface with high-end clients who inquire and have reserved space on the company's luxury cruises and private jet tours.

  • Responds to customer inquiries about various tour package details and availability. Needs to be a strong communicator, with excellent verbal and written communication skills.

  • Manages all ongoing communications with guests relating to their tour participation.  

  • This individual needs to understand high service expectations and be comfortable interacting with wealthy clients from around the world. 

  • Position involves general office management responsibilities.

  • This position does involve some international travel.

  • The ideal candidate is detail-oriented, with the ability to handle multiple projects and tasks. 

  • Knowledge of the travel industry and/or extensive personal travel required.

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