Inside Sales Executive

Responsibilities include:

  • Register agencies in the new reservation system. Update current agencies with new consortiums 

  • Complete the agreement with all the correct terms, upload to sales force and email relevant teams

  • Provide quote and details to agents/direct consumers, proceed to block space with Greece allocations team

  • Provide assistance to the agency/group. Training on the new system / booking the groups / adding or modifying / payments / invoices / answer questions TA Rates / prizewinners / FAM trips

  • Register for certain trade shows, order brochures other materials for the events

Operations & Air Executive

Responsibilities include:

  • Execute group tour packages that include airline ticketing, mid-level contracting, itinerary planning, liaising with clients, quality control, and communicating with suppliers as well as external, contracted staff.

  • Review all contracts in detail before acceptance, because an error will be costly

  • Create accurate operational data in company's Operating Systems

  • Create and manage plans and processes to ensure business is supported and improved; review, document, and implement company practices to manage costs consistently

  • Develop, analyze, and communicate operational metrics to quantify performance

Program Operations Manager

Responsibilities include:

  • Negotiating and fine tuning budgets

  • Monitoring space to add/release as needed

  • Reviewing contracts with hotels, ground operators, ships

  • Update itineraries

  • Participate in design of program brochures and other collateral

  • Analyze and prepare budgets

  • Maintain computer accuracy; input dates and routings for programs

Director of Product Operations

Responsibilities include:

  • Training and development of all team members (Product Development/Product Operations Coordinators/ Groups & Special Events Manager)

  • Creating and reviewing SOPs on a regular basis to reduce inefficiencies and enhance overall customer experience

  • Review major contracts from risk management perspective

  •  Oversee database management for completion, accuracy and errors

  • Report on various partner analytics

  • Assist with in-travel crisis management

  • Resolve escalated issues

  • Oversee the sourcing and contracting of suppliers

Digital Marketing Manager

Responsibilities include:

  • Analyze company’s digital marketing plan and social media strategy, identify strategic opportunities and make recommendations for improvements

  • Oversee and develop customer acquisition programs through paid media (particularly digital) and B2C sponsorships  

  • Supervise digital marketing agency to recommend and implement an effective paid media plan to drive qualified online traffic using paid search, SEO, PPC, retargeting, programmatic, mobile marketing, etc. 

  • Measure, report, and, in conjunction with the digital agency, optimize performance of digital marketing campaigns using Google Analytics and other tools

Travel Consultant

Responsibilities include:

  • Design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations. 

  • Evaluate pricing received from destination management companies (DMCs) or Third Party suppliers to ensure value

  • Demonstrate competency of destination knowledge 

  • Meet or exceed established company service standards

  • Maximize conversions by following up on Quote Pending bookings in established timeframe  

Sales Director, East

Responsibilities include:

  •  Responsible for sales and profitability growth within assigned territory, including achievement of revenue goals.

  •  Be the brand ambassador and instill confidence and loyalty in the brand.

  • Initiate and execute training and product knowledge seminars for travel advisors and consumers using brand standard A/V presentations.

  • Plan and manage sales activities of DMC sales personnel in the territory to provide maximum return on investment.

  • Responsible for travel agency quality control and customer service issues.

  • Represent the company at trade shows.

Product Manager

  • Manage luxury expedition cruise product line to achieve sales and margin goals

  • Support product research, design, development and pricing activities to ensure appropriate product quality, positioning, and profitability

  • Negotiate and finalize in a timely manner favorable contracts with DMCs and vendors, including itemized costs

  • Perform ongoing competitive monitoring, raise issues and recommendations to improve products

  • Responsible for pre/post hotel inventory management, review and release schedules.

  • Ensure established product guidelines and standards are met and continue to improve upon guests’ experiences