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Business Development Manager, Northwest

Responsibilities include:

  • Develop and implement a regional annual sales plan for the territory

  • Develop and implement sales plans for key accounts using a customized approach to address the specific needs of each reseller

  • Strengthen relationships and achieve growth with key preferred accounts through regular contact and informative updates with respect to their productivity and progress

  • Designs, proposes, negotiates and, upon approval, implements the sales plan and commercial agreements for the designated region so as to achieve sales targets

Product and Procurement Specialist

Responsibilities include:

  • Composes a costing for each client lead/quote, usually a combination of Excel and our operating system

  • Creates a pattern or structured format for each itinerary/ request

  • Composes pricing to be sent to client as our proposal

  • Requests initial rate and availability with hotels

  • Completes contracting with suppliers for hotels, transportation, attractions etc.

  • Creates and maintains database of supplier partners

  • Gathers, organizes and retains product information for best use and future requests

  • Assists with monitoring sales and yield management, optimizing allocations with suppliers

Program Operations Manager

Responsibilities include:

  • Negotiating and fine tuning budgets

  • Monitoring space to add/release as needed

  • Reviewing contracts with hotels, ground operators, ships

  • Update itineraries

  • Participate in design of program brochures and other collateral

  • Analyze and prepare budgets

  • Maintain computer accuracy; input dates and routings for programs

Marketing Executive

Responsibilities include:

  • Develop, execute, and manage the marketing campaign schedule for North America; produce campaign reports

  • Plan and execute events nationwide

  • Manage and validate all co-op marketing activities sanctioned in North America

  • Manage and develop the North American B2B social media presence 

  • Contribute to the global CRM strategy and own the North American email marketing schedule 

  • Seek and develop new partnerships including airlines and tourist boards

  • Monitor industry trends and competitor analysis 

Director of Product Operations

Responsibilities include:

  • Training and development of all team members (Product Development/Product Operations Coordinators/ Groups & Special Events Manager)

  • Creating and reviewing SOPs on a regular basis to reduce inefficiencies and enhance overall customer experience

  • Review major contracts from risk management perspective

  •  Oversee database management for completion, accuracy and errors

  • Report on various partner analytics

  • Assist with in-travel crisis management

  • Resolve escalated issues

  • Oversee the sourcing and contracting of suppliers

Marketing Manager, Digital and Customer Acquisition

Responsibilities include:

  • Analyze company’s digital marketing plan and social media strategy, identify strategic opportunities and make recommendations for improvements

  • Oversee and develop customer acquisition programs through paid media (particularly digital) and B2C sponsorships  

  • Supervise digital marketing agency to recommend and implement an effective paid media plan to drive qualified online traffic using paid search, SEO, PPC, retargeting, programmatic, mobile marketing, etc. 

  • Measure, report, and, in conjunction with the digital agency, optimize performance of digital marketing campaigns using Google Analytics

Tailor Made Travel Consultant

Responsibilities include:

  • Design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations. 

  • Evaluate pricing received from destination management companies (DMCs)

  • Demonstrate competency of destination knowledge 

  • Meet or exceed established company service standards

  • Maximize conversions by following up on Quote Pending bookings

Operations & Air Executive

Responsibilities include:

  • Execute group tour packages that include airline ticketing, mid-level contracting, itinerary planning, liaising with clients, quality control, and communicating with suppliers 

  • Review all contracts in detail before acceptance, because an error will be costly

  • Create accurate operational data in company's Operating Systems

  • Create and manage plans and processes to ensure business is supported and improved; review, document, and implement company practices to manage costs consistently

  • Develop, analyze, and communicate operational metrics to quantify performance

Travel Specialist

Responsibilities include:

  • Initial consultation to gain insights into the client and their needs to prepare an itinerary, trip quote & planning deposit

  • Educate clients on product and basic travel knowledge for destinations

  • Create proposal, build detailed day-by-day itinerary with suggested inclusions to coincide with their personalized proposal

  • Work with client directly to make changes, adjustments, and alter the presented proposal as needed while reviewing and managing objections

  • Determine price and regulate overall margin based on company standards

Product Manager, Luxury Expedition Cruises

Responsibilities include:

  • Manage luxury expedition cruise product line to achieve sales and margin goals

  • Support product research, design, development and pricing activities to ensure appropriate product quality, positioning, and profitability

  • Negotiate and finalize in a timely manner contracts with DMCs and vendors

  • Perform ongoing competitive monitoring, raise issues and recommendations to improve products

  • Responsible for pre- and post-travel hotel inventory management, review and release schedules

  • Ensure established product guidelines and standards are met and continue to improve upon guests’ experiences

Product Manager

Responsibilities include:

  • Successfully contribute to the research, design, development, maintenance, enhancement, organization, communication, and budgeting/costing of changes to current product and new product opportunities for assigned tours/region.

  • This includes incorporation of the enhancement process in all itinerary revisions and accordingly reporting changes for the broader audience.

Operations and Logistics Manager

Responsibilities include:

  • Create and manage plans and processes to ensure business is supported and improved.

  • Conduct online research, based on client needs, to complete a trip package 

  • Create and maintain a sales report model, assist in proposal prep and business development

  • Review, document, and implement company practices to manage costs consistently

  • Develop, analyze, and communicate operational metrics to quantify performance

  • Implement plans and programs to ensure attainment of operational goals